Connect&GO, a leading global provider of integrated technology and RFID solutions for the attractions industry, will reveal a range of groundbreaking technologies at IAAPA Expo Europe 2024.
After successfully deploying cutting-edge technology at the Olympic Games, the firm continues to advance innovation and operational efficiency for venues around the world. Its integrated platform offers new approaches to enhancing the visitor experience.
IAAPA Expo Europe opens today in Amsterdam and will run until 27 September. Connect&GO will showcase how integrated technology can enhance amusement park operations and increase income. Click here to book a meeting with the team.
Enhancing visitor experiences
Connect&GO will present its food and beverage (F&B) platform at the Expo. This is powered by Lightspeed, an international leader in point of sale (POS) systems with more than 165,000 clients.
The market-leading cloud-based F&B platform streamlines operations and integrates seamlessly with all POS systems. The platform’s virtual wallet technology allows customers to make contactless purchases using a wristband, which can also be used to access members and season pass holder benefits. This new technology will optimise operations and enhance the guest experience.
The firm will also present its easy-to-use and mobile-friendly maps function for the first time in Europe. This is designed for easier guest booking and navigation and eliminates tedious pinching and zooming. As a result, it is quick and easy for visitors to reserve specific zones, including private cabanas, parking spaces, or seating sections. The seamless design enhances the user experience, offering greater convenience for visitors and efficient operations for venues.
Introducing Creator Mode
A key feature of Connect&GO’s latest offering is its unique reporting tool with a new feature, ‘Creator Mode’, that enhances operational intelligence. This solution provides operators with unparalleled versatility, enabling them to create customised dashboards and reports based on their business objectives. Operators can now visualise real-time data in a format tailored to their individual needs, from revenue to access control and visitor flow.
See also: Sky high innovation: Connect&GO’s mission to disrupt attractions tech
In addition, Creator Mode automates report generation and scheduling, making it easier to share key performance indicators (KPIs) with stakeholders throughout the business. The tool’s integrated email automation system provides timely delivery of vital data to decision-makers, improving communication and productivity.
The easy-to-use reporting tool democratises data access, allowing operators of all technical backgrounds to analyse trends, run forecasts, and compare real-time performance to budgets and projections. This functionality enables operators to address daily operational difficulties while improving their understanding of business performance, resulting in better decision-making, enhanced customer satisfaction, and stronger financial performance.
‘Olympic-level technology’
Connect&GO is further enhancing the visitor experience with this feature release by allowing direct synchronisation with the user’s favourite digital wallet, whether on Apple or Android devices. Thanks to this integration, visitors can easily retrieve their event tickets, which are kept in the same place as their regular payment and loyalty cards.
This one-stop wallet system’s simplicity makes it easier to enter events and provides opportunities for future updates that will enhance the whole experience, such as real-time notifications, in-event purchases, and integration with loyalty programs. This complete digital solution reaffirms Connect&GO’s position as a leader in innovative guest management technology.
Connect&GO has also recently announced its NF525 certification, which demonstrates the robustness and security of its technology. This accreditation gives operators peace of mind by ensuring compliance with the highest security standards.
Attendees at IAAPA Expo Europe are invited to explore these innovations firsthand. The firm’s attendance at the Expo follows the successful deployment of its technology at the Olympic Games in Paris.
“We are thrilled to bring the same Olympic-level technology to IAAPA Expo Europe visitors,” says Dominic Gagnon, co-founder of Connect&GO. “Our platform demonstrated its power on one of the world’s biggest stages, and now we’re excited to help European attractions streamline their operations with that same winning formula.”
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