RocketRez, the end-to-end cloud ticketing platform for tours and attractions, is collaborating with Gulf Islands Waterpark in Mississippi, US.
The partnership aims to leverage RocketRez’s cutting-edge technology to improve the water park’s operational efficiency and customer service.
Customised features
Gulf Islands Waterpark is renowned for its exhilarating water activities and family-friendly atmosphere. However, it encountered obstacles such as admission bottlenecks, fraudulent pass usage, and a need for improved data integration across sales channels.
To overcome these challenges, RocketRez will provide a range of features customised to the water park’s requirements. They include:
- Advanced ticketing and scanning systems for all-day, consignment, and season passes.
- Improved membership administration with anti-fraud safeguards and comprehensive season pass holder data.
- Customisable reports that enable extensive analysis of admissions, sales, and customer demographic data.
Mark Moore, general manager at Gulf Islands Waterpark, comments: “Our partnership with RocketRez represents a strategic step forward in improving our operational capabilities and enhancing our guest experiences. We are particularly excited about the potential to streamline our admissions process and improve the quality and usability of our season pass system.”
Sean Harvey, chief revenue officer at RocketRez, says: “Gulf Islands Waterpark has a clear vision for the future, and we are thrilled to support them with our technology. Our platform is designed to eliminate operational inefficiencies and provide a richer, more data-driven approach to managing attractions. We look forward to seeing Gulf Islands Waterpark achieve new heights in customer satisfaction and business performance.”
The collaboration will implement RocketRez’s advanced ticketing systems, dynamic reporting tools, and key elements like forms and seat maps for cabana rentals. RocketRez will provide Gulf Island Waterpark third-party services such as Spotlio and Sensible Weather to improve the visitor experience and operational efficiency.
Earlier this month, RocketRez announced that it is making a focused investment in order to become the leading software platform for modern water parks.
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